The most convenient way to return an order is by using the return label provided with your original shipment. This lets you return your order directly to our warehouse. Once the item has been returned to our warehouse, we will process the refund onto your credit card. If your purchase was made through the Ship to Store program, please return the item to the store. Your store will then process the return and let us know to refund the card. We request that you allow 1-2 business days for your financial institution to collect and post the refund.
Our goal is to offer the best possible prices on doitbest.com as well as in our Do it Best stores. Sometimes an online price will not match a price that is offered in your local store. The local price may require additional handling, may not be available or may have other factors that influence the price difference from the online price. Please Note: Prices shown on doitbest.com are online prices only. Products that are shown as “Available for Ship-to-Store” may be shipped to stores that accept Ship-to-Store deliveries using the online price. Payment is required at the time of order. Your local Do it Best store may not honor online pricing found on doitbest.com. If you wish to purchase an item at your local store, the in-store pricing will apply.
In order for an item to be shipped using the FREE Ship-to-Store feature, the item must be available in the warehouse that services your local store. If the item is out of stock in the warehouse or the store does not offer the Ship-to-Store feature, you will need to order using one of our standard or express shipping methods (shipping charges apply). Some items may be too large or may damage easily. These items typically require Ship-to-Store as your only shipping option.
Once you have chosen your preferred online store, the website will verify that the product is available in the local warehouse. If the item is available, you will see "Available for Ship-to-Store" underneath the product name in the shopping cart. If the text reads "Not Available via Ship-to-Store" the item is not available for this option and the Ship-to-Store delivery method will disappear.
We accept Visa, Discover, American Express, Do it Best Gift Cards, and MasterCard.
We hope to make shopping at our site a positive experience every time and apologize if we made an error with your order. We will work to get this taken care of as quickly as possible. You can reach our Customer Care Representatives at (855) 828-9792, by email at firstname.lastname@example.org.
Yes! You can reach us toll-free at: (855) 828-9792. You can also email one of our Customer Care Representatives at email@example.com.
If your order arrived by UPS or FEDEX, we will have them pick it up. Please re-package the order, with the paperwork inside, and attach the return label to the outside of the box. Contact one of our Customer Care Representatives at (855) 828-9792 or by email at firstname.lastname@example.org. UPS or FEDEX will arrive within seven business days to pick it up. If you are not going to be home, please leave the package where UPS would normally make a delivery. If UPS misses you, they will leave a pick up notice indicating when they will return.
A link to request an SDS for any of our products is available on every product detail page below the item “Specifications” under “More Information”.
We have a large network of over 3,800 independently owned retailers as part of the Do it Best family. We always welcome interested retailers to investigate joining our retail membership. You may contact our Member Services department at (260) 748-5551 to obtain information regarding opening a Do it Best store. If you prefer, Customer Care can forward your information to Member Services on your behalf.